Experience & Service Design

A catalyst for bold, human-driven transformation.

Designing innovative and strategically valuable experiences for brands and organizations by combining Sprint Design, Systemic Design, Human-Centered Design, UX, Art Direction & AI. Through these methodologies, engaging and value-driven solutions are created that place the human at the heart of interactions and journeys.

Some brands I worked for..

2024 | Deloitte, France

Independent Service Designer & Experience Strategist

Future-oriented design of a new immersive experience for executives involved in transformation programs. Defined a strategic vision for the evolution of the offering.

Defined a strategic vision for the evolution of the offering.
Explored and validated personalization solutions based on participant engagement tracking.
Defined a strategic vision for the evolution of the offering.

Outcome: Developed a concept validated from both functional and technical perspectives, which was incorporated into the strategic roadmap for the program’s future development..

2023 | Deloitte, France

Independent Service Designer & Experience Strategist

Redesign of the Greenhouse experience, Deloitte’s proprietary innovation and transformation environment.

Analyzed the user journey and identified opportunities for improvement.
Designed an experience combining immersive, sensory, and interactive elements.
Developed a vision for the future evolution of the experience.

Outcome: Contributed to strengthening the value proposition and enhancing the experience delivered to both clients and internal team.

2021 – 2022 | Akor Consulting

Independent Service Designer & Experience Strategist

Strategic redesign of a Learning Experience Platform (LXP).

Reprioritized the product roadmap based on user and business needs.
Redesigned user journeys and the administrator experience.
Simplified platform personalization processes.
Coordinated design, development, and content teams throughout the project.

Outcome: Improved platform adoption and strengthened the product foundations for future growth and evolution.

2015 – 2020 | JCDecaux, Paris

Creative Technologist & Innovation Facilitator

Contributed to the group’s innovation and digital transformation initiatives.

Designed and facilitated innovation workshops bringing together business teams and advertising clients.
Developed new use cases at the intersection of media, technology, and user experience.
Designed experiential activations and branded experiences.

Created demonstrators and prototypes showcased at major industry events, including VivaTech, Web2Day, Futur en Seine, and strategic corporate events such as Open House.

2008 – 2014 | Ogilvy One Paris

Creative Technologist & Experience Designer

Designed and delivered digital and interactive experiences for international brands.

Co-designed the Ogilvy Lab Paris, dedicated to exploring emerging consumer behaviors, connected retail, and innovation.
Designed digital journeys and experiential solutions across multiple touchpoints.
Collaborated with creative, strategy, and technology teams on high-profile projects.
Contributed to programs for Louis Vuitton, LVMH, Mattel, Hermès, IBM, Coca-Cola, Nestlé, and American Express.

Outcome: Contributed to several award-winning projects recognized by leading international industry organizations, including Cannes Lions, D&AD, and FWA.

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